Last updated: June 2026

Our Commitment

At HJ Foods, we take pride in delivering quality products to your door. If something isn't right with your order, we're here to make it right.

Eligibility for Refunds

You may be eligible for a refund or replacement if:

• You received a damaged or defective item
• You received the wrong item
• An item was missing from your order

Please contact us within 24 hours of delivery with your order number and a photo of the issue.

Non-Refundable Items

The following items are not eligible for return or refund:

• Perishable goods (fresh produce, dairy, frozen items) once delivered in good condition
• Items that have been opened or used
• Items damaged due to customer mishandling

Refund Process

Once your claim is reviewed and approved, we will process your refund or arrange a replacement within 3–5 business days. Refunds will be issued to your original payment method.

Contact Us

To request a refund or report an issue with your order, please contact us through our website with your order details. Our team is happy to assist you.